We guarantee all orders will be handled in timely manner if available in stock. Orders will be shipped within 2-3 working days by SF Express.

Delivery Location

Items offered on our website are only available for delivery to addresses in Hong Kong for the time being. We will notify again when it is available to ship to other locations.

Shipping rates & remote areas

There will be an additional shipping cost of HK$40 for online orders. Upon spending $500 or above, the shipping fee will be waived.

Please click here to check for remote areas in Hong Kong. 

Thanks for shopping at Jenalo Aroma.
We wish you to love your products as much as we do. If you are not entirely satisfied with your purchase, we’re here to help.

Exchange
You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
 If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.